Frequently Asked Questions
What forms of payment do you accept?We accept Visa, MasterCard, Discover and American Express. Your billing address must be the same as where your credit card statement is sent.
We also accept Paypal. You must be a verified Paypal member.
Do you keep my credit card number?We never see your credit card number as all our orders are processed through Paypal or Paypal Merchant Services.
When will my order ship?In some cases, the order will ship the same day. Orders with candles, wax melts, soaps and lotion bars may take up to 15 business days to ship, but usually ship much sooner.
Can I cancel my order?Once your order has been paid for, it can not be cancelled.
What is your return policy?Scentral Station does not accept returns (unless the product was shipped in error on our part). We do not accept returns because you do not like the fragrance. Due to the personal nature of our products, quality control issues prevent us from accepting returns.
What should I do if my package is delivered damaged or I haven't received it within a week of being notified that it has been shipped?
Your packages are packed securely and hand inspected before they are shipped. However, we have no control over the carrier's handling of your packages. If you receive a damaged package, notify Scentral Station within 2 business days of receipt. Be sure to keep ALL packaging materials for the carrier's inspection. You will be refunded after the carrier pays Scentral Station for the claim.
If your package does not arrive within a week after you're notified that it has been shipped, contact Scentral Station.
Purchasing from this website constitutes acceptance of our terms.
Do you offer free samples?In order to keep our low prices, we can not give free samples.
Why are Scentral Station products packaged so simply?I've researched extensively to offer you the very best quality scented home and body and bath care items. My packaging is classy and simple so that these highest quality products which I've deliberately and strenuously tested and sourced are spotlighted when you open up your package.
Do you wholesale your products?We do not wholesale.
Where do you ship to?We only ship within the United States.
All prices are subject to change without notice.
Copyright © 2002 - 2014. Scentral Station Inc. All rights reserved.