Frequently Asked QuestionsPLEASE NOTE THAT WE RESERVE THE RIGHT TO CHARGE AN ADDITIONAL $2.00 HANDLING FEE TO YOUR ORDER EVERY TIME YOUR CREDIT CARD IS DECLINED.
What forms of payment do you accept?We accept Visa, MasterCard, Discover and American Express. Your billing address must be the same as where your credit card statement is sent.
We also accept Paypal. You must be a verified Paypal member.
We also accept payment through Google Checkout.
Do you keep my credit card number?To protect your privacy and prevent fraud, we do not keep credit card numbers after your order is processed.
When will my order ship?In some cases, the order will ship the same day. When ordering candles, it may take up to 15 business days to ship as these are made when ordered. Candles will mostly ship UPS and perhaps separately from other items ordered.
Can I cancel my order?Once your order has been paid for, it can not be cancelled.
What is your return policy?Scentral Station does not accept returns (unless the product was shipped in error on our part). We do not accept returns because you do not like the fragrance. Due to the personal nature of our products, quality control issues prevent us from accepting returns.
What should I do if my package is delivered damaged or I haven't received it within a week of being notified that it has been shipped?
Your packages are packed securely and hand inspected before they are shipped. However, we have no control over the carrier's handling of your packages. If you receive a damaged package, notify the shipping carrier and file a claim and notify Scentral Station. Be sure to keep ALL packaging materials for the carrier's inspection. You will be refunded after the carrier pays Scentral Station for the claim.
If your package does not arrive within a week after you're notified that it has been shipped, contact Scentral Station.
Purchasing from this website constitutes acceptance of our terms.
Do you offer free samples?In order to keep our low prices, we can not give free samples.
Why are Scentral Station products packaged so simply?We choose making quality products over fancy packaging. Thus, we can charge lower prices and have our products comparable (if not better) than the "name brands". Our customer feedback is that we package simply but tastefully.
Do you wholesale your products?We do not wholesale.
Where do you ship to?We only ship within the United States.
All prices are subject to change without notice.
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