Frequently Asked Questions

How does the shopping cart work?

When you find an item that you wish to purchase, simply make your choices for all options and then click on the "Add to Cart" button. This will add the item to your cart. If you wish to buy more than one of a product, change the quantity and click recalculate. To delete an item, simply change the quantity to 0 (zero) and recalculate. If you wish to purchase different fragrances of the same item, you will need to go back and repeat the process of making your choices and clicking on the "Add to Cart" button. When you are finished, proceed to checkout. You will be asked to provide billing and shipping addresses. Your billing address is the address where your credit card statement is sent.

How does payment work?

When you proceed to checkout, you will be asked to choose to pay through credit card or Paypal. Only payment from a bank account may be made through Paypal; credit card transactions can not be done through Paypal. The name on the credit card must match the billing name of the person making the order, and the billing address must match the billing address where your credit card statement is sent. If paying by Paypal, you will receive a Paypal payment request. Please respond to this request promptly so that your order can be processed. To protect your privacy and prevent fraud, we do not keep credit card numbers.

Can I cancel my order?

If an order is received during the day and all the products are available in the shop, it has sometimes left the premises within an hour so no, the order can not be cancelled. If the order has not left the premises, there will be a 20% restocking charge if the order is cancelled.

I live close to the Scentral Station store, can I pick up my order there?

If you'd like to pick up your order at the store, please put the Scentral Station address of 80 South 15th Street, Pittsburgh, PA 15203 as the shipping address. You will be contacted when your order is ready for pick-up.

What are your shipping charges? Why can't I see them in the shopping cart?

Because the size and weight of products vary and I pack your order in boxes (such as USPS flat rate boxes) to give you the best value for your shipping dollars, there is no way the shopping cart can accurately calculate shipping without its often overcharging you. I don't have the shopping cart calculate shipping fees so that I can save you money. Every sale is unique; I personally pack up your order, weigh it and figure out what is the cheapest method that will get it to you in a timely manner. I then add that amount to the subtotal and charge your card using my store credit card machine. If there is ever a time where the shipping seems high to me, I will contact you for approval.

What is your return policy?

Scentral Station does not accept returns (unless the product was shipped in error on our part). We do not accept returns because you do not like the fragrance. Due to the personal nature of our products, we would not be able to guarantee purity and quality of the product once it has left our premises. Your packages are packed securely and hand inspected before they are shipped. However, we have no control over the carrier's handling of your packages. If you receive a damaged package, make a claim with the carrier and notify Scentral Station immediately within 3 business days of receiving your order. Be sure to keep ALL packaging materials for the carrier's inspection. If your package does not arrive in a timely manner if you are notified that it has been shipped, contact Scentral Station. Purchasing from this website constitutes acceptance of these terms.

Do you offer free samples?

In order to keep our low prices, we can not give free samples.

Why are Scentral Station products labeled so simply?

We cater to our customers by creating simple, elegant packaging without the frills in order to offer comparable quality products to the expensive "brand names".

Do you wholesale your products?

We do not wholesale at this time.

Do you do fund raisers?

Absolutely! Contact us about your organization and let's plan!

Where do you ship to?

We only ship within the United States.

All prices are subject to change without notice.