Frequently Asked Questions

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CHARGE AN ADDITIONAL $2.00 HANDLING FEE TO YOUR ORDER FOR EVERY TIME A CREDIT CARD IS DECLINED WHEN ENTERED. 

What forms of payment do you accept?

We accept Visa, MasterCard, Discover and American Express. Your billing address must be the same as where your credit card statement is sent.

We also accept Paypal. You must be a verified Paypal member.

Do you keep my credit card number?

To protect your privacy and prevent fraud, we do not keep credit card numbers after your order is processed.

When will my order ship?

In some cases, the order will ship the same day. When ordering candles, it may take up to 10 days to receive as these are made when ordered. Candles will mostly ship UPS and perhaps separately from other items ordered.

What should I do if the shipping and handling charge seems very high?

Don't leave our website! Contact us and we'll review it and possibly lower it. We try to save you on shipping costs whenever we can.

Can I cancel my order?

Once your order has been paid for, it can not be cancelled.

I live close to the Scentral Station store, can I pick up my order there?

If you'd like to pick up your order at the store, please put the Scentral Station address of 1928 East Carson Street, Pittsburgh, PA 15203 as the shipping address. You will be contacted when your order is ready for pick-up.

What is your return policy?

Scentral Station does not accept returns (unless the product was shipped in error on our part). We do not accept returns because you do not like the fragrance. Due to the personal nature of our products, we would not be able to guarantee purity and quality of the product once it has left our premises.

What should I do if my package is delivered damaged or I haven't received it within a week of being notified that it has been shipped?

Your packages are packed securely and hand inspected before they are shipped. However, we have no control over the carrier's handling of your packages. If you receive a damaged package, notify Scentral Station immediately within 3 business days of receiving your order. Be sure to keep ALL packaging materials for the carrier's inspection. We will need pictures of the damaged packages and/or products sent to us.

If your package does not arrive within a week after you're notified that it has been shipped, contact Scentral Station.

Purchasing from this website constitutes acceptance of our terms.

Do you offer free samples?

In order to keep our low prices, we can not give free samples.

Why are Scentral Station products packaged so simply?

As a small company, we choose quality products over fancy packaging. Our products are comparable (if not better) than the "name brands" but we charge lower prices. Our customer feedback is that we package simply but tastefully.

Do you wholesale your products?

We do not wholesale at this time.

Where do you ship to?

We only ship within the United States.

All prices are subject to change without notice.